Nord Haven Sauna and Cold Plunge LLC
Accessibility Statement
Nord Haven Sauna and Cold Plunge LLC is committed to providing an inclusive and welcoming experience for all guests. We make every reasonable effort to ensure accessibility for individuals with disabilities in accordance with the laws and standards of the Commonwealth of Virginia. This statement explains what areas of our facility and website are accessible, as well as certain structural limitations that cannot be modified due to safety requirements.
1. Commitment to Accessibility
We strive to make our website, www.nordhaven.club, and our physical spaces as accessible and user friendly as possible. Our goal is to remove barriers where we can and to communicate clearly where limitations exist.
2. Accessible Areas
The following areas are accessible to guests using wheelchairs, walkers, mobility aids, or with the assistance of a support person:
• Lounge area
• Restrooms that meet accessibility requirements
• All online booking and waiver features through www.nordhaven.club
Guests may use small walkers in the lounge area if space allows.
3. Areas With Accessibility Limitations
Due to the physical design, size, and heat equipment of our sauna units, the following limitations apply:
Sauna Accessibility
• Wheelchairs cannot fit inside the saunas because the interior space is too tight.
• Walkers and canes do not fit inside due to limited clearance.
• Sauna doors contain steps and thresholds that cannot be modified.
• Safety codes and the presence of high heat equipment prevent structural changes or ADA modifications.
Cold Plunge Accessibility
• Cold plunges require stepping in and out using steps.
• There are no support rails or lift systems.
• Guests who require physical assistance must bring their own support person, since staff cannot physically assist with mobility or transfers.
Pathways
• The outdoor path leading to the sauna units is not smooth or level and is not suitable for wheelchairs or some mobility devices.
We want all guests to know these limitations before booking a session.
4. Website Accessibility
Our website includes:
• Readable text and simple page layouts
• Forms for booking and waiver completion
• Compatibility with common assistive software for basic browsing
• No videos or animations that require captions
Guests must use the website to complete required waivers and booking forms.
We aim to follow general accessibility best practices.
5. Requesting Assistance or Information
While staff cannot provide physical assistance or mobility support, we encourage guests with disabilities to bring a companion or helper if needed for safety or mobility.
We welcome questions about accessibility and will provide all needed information in a clear and accessible way.
For accessibility related inquiries, contact us at:
Email: contact@nordhaven.club
Website: www.nordhaven.club